Refund Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

30-day money-back guarantee

In addition to your statutory rights, we offer a 30-day money-back guarantee. If you're not happy with your Reliva for any reason, you can return it within 30 days of delivery and we'll refund the purchase price.

To be eligible, please return the product in good, clean condition with all its parts and accessories, ideally in the original packaging, together with your order number.

How to start a return

Email us at podpora@reliva.cz with your order number. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us straight away and we'll make it right, including covering the cost of return shipping.

Refunds

Once we've received and checked your return, we'll let you know. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need some extra time to process the refund.

If more than 15 days have passed since we approved your refund, please contact us at podpora@reliva.cz.