Privacy Policy

This Privacy Policy describes how Reliva ("we", "us" or "our") collects, uses and discloses your personal information when you visit our website, use our services, make a purchase or otherwise communicate with us (together, the "Services").

Our Services are run on the Shopify platform, which allows us to provide you with our online store and related services.

Personal information we collect

Depending on how you use our Services, we may collect the following personal information:

• first and last name,
• billing and shipping address,
• email address,
• phone number,
• information about your orders and purchased products,
• payment-related information,
• IP address,
• device and browser information,
• information about how you use our website,
• data collected through cookies and similar technologies,
• communications you have with us.

How we collect personal information

• directly from you, for example when you place an order or contact customer support,
• automatically when you use our website,
• through cookies and similar technologies,
• from service providers who help us run our online store,
• from marketing, advertising and analytics partners.

How we use personal information

• to process and fulfil orders and payments,
• to deliver the products you ordered,
• to communicate with you about your order,
• to provide customer support,
• to operate and improve our Services and personalise your shopping experience,
• to keep our website secure and prevent fraud and misuse,
• to analyse website traffic and measure the effectiveness of our advertising,
• for marketing and advertising, including sending marketing messages where permitted by law,
• to comply with our legal obligations.

How we share personal information

Where necessary, we share personal information with third parties who help us provide our Services, including Shopify, payment providers, shipping carriers, suppliers and partners involved in fulfilling orders, IT and technical service providers, analytics providers, marketing and advertising partners, and customer support providers.

We may also disclose personal information where required to comply with a legal obligation, to protect our rights or in connection with legal proceedings.

Shopify

Our online store runs on the Shopify platform. Shopify may process your personal information to provide and improve the services related to our online store. Shopify's processing of personal information is governed by its own privacy policy.

Cookies

Our website uses cookies and similar technologies, for example to make the store work properly, remember your preferences, analyse traffic, improve our Services, measure advertising performance and show more relevant marketing content.

Third-party websites and links

Our Services may contain links to websites or other platforms operated by third parties. We are not responsible for the privacy, security or content of those sites, and we recommend reading their privacy policies.

Children's data

Our Services are not intended for children and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe a child has provided us with personal information, please contact us at podpora@reliva.cz.

Security and retention

We take reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information only for as long as needed for the purposes for which it was collected and as required by law.

Your rights

Depending on applicable law, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply, you may have the right to access your personal information, ask us to correct it, ask us to delete it or restrict its use, object to processing, request data portability, withdraw consent and opt out of marketing communications. To exercise any of these rights, contact us at podpora@reliva.cz.

International transfers

We are based in the Czech Republic (EU). Your personal information may be processed or stored outside the country where you live, including in the European Union and other countries where our service providers operate. Where we transfer personal information internationally, we take appropriate steps to protect it in line with applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us at podpora@reliva.cz. If you're not satisfied with our response, you may also contact the relevant data protection authority, such as the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices, services or applicable laws. The current version will always be published on our website.

Contact

Reliva
Email: podpora@reliva.cz
Company ID (IČO): 29819792